Privacy policy

 

Last updated: February 21, 2026

Lotaire (“we”, “us”, or “our”) operates this website and online store to provide kitchen products and related services (the “Services”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

By using our Services, you agree to the practices described below.

 

1. Information We Collect

We may collect the following types of personal information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • Order and transaction information
  • Device and browsing data (such as IP address and cookies)

 

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve our website and Services
  • Prevent fraud and ensure security
  • Send marketing emails (you may unsubscribe at any time)


3. Sharing of Information

We only share your information with trusted third parties when necessary, including:

  • Shopify (our e-commerce platform provider)
  • Payment processors
  • Shipping and fulfillment partners
  • IT and analytics providers

These parties process your data only as needed to provide their services.

4. Data Security

We take reasonable measures to protect your personal information. However, no online system can guarantee complete security.


5. Data Retention

We retain personal information only as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our policies


6. Your Rights (EU / EEA Customers)

If you are located in the European Union or EEA, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability

 

To exercise your rights, contact us using the details below.

 

7. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on this page.


8. Contact

If you have any questions about this Privacy Policy or your personal data, you may contact us at:

Email: lotaire2025@gmail.com

Location: Eindhoven, The Netherlands


Lotaire is the data controller for the purposes of applicable data protection laws.